Privacy Policy

1. Who We Are

Fix Networks Ltd (Company No. 12378975) is a company registered in England and Wales. We provide Managed IT Support, Cloud, Infrastructure, and Cyber Security services to businesses and educational organisations across the UK. References to "Fix Networks", "we", "us", or "our" in this policy refer to Fix Networks Ltd.

2. What Data We Collect

We may collect the following personal data:

- Contact information - your name, email address, phone number, and company name when submitted via our contact form or by email. - Technical data - IP address and browser or device information collected automatically for analytics and security purposes.

We do not collect sensitive personal data and we do not knowingly collect data from children under 16.

3. How We Use Your Data

We use the data we collect to respond to enquiries, deliver services, communicate service updates where appropriate, and comply with legal obligations.

4. Legal Basis for Processing

We process personal data under lawful bases including legitimate interests, consent where required, and contractual necessity.

5. Data Retention

Enquiry data submitted via our contact form is held for up to 2 years from the date of submission. Support and contract records are retained for the duration of the contract plus 1 year unless a longer period is required by law.

6. Your Rights

Under UK GDPR you have rights including access, rectification, erasure, restriction, objection, and portability, subject to applicable law.

7. Third Parties

We do not sell, rent, or trade personal data. We may share data with trusted third-party processors where necessary to deliver services.

8. Cookies

This website uses essential cookies only. We do not use tracking, advertising, or analytics cookies that require consent.

9. Contact Us

To ask a question about this policy, contact [email protected].